Exchange and Return

At Yafa Arts, we are committed to providing high-quality products that celebrate our rich heritage. If you are not completely satisfied with your purchase, our refund and exchange policies are designed to ensure a smooth and fair process:

Refund Policy

• Eligibility: You may request a full refund within 7 days of receiving your order.

• Condition: Items must be unused, unworn, and in their original condition, including all tags and packaging.

• Shipping Costs: Customers are responsible for return shipping expenses, except in cases where the product is defective or incorrect.

Exchange Policy

• Eligibility: Exchanges are accepted within 14 days of receiving your order.

• Options: You can exchange the product for a different size or another item of equal value.

• Shipping Costs: Customers are responsible for shipping expenses associated with exchanges.

• Stock Availability: If the desired exchange item is out of stock, you may choose between a store credit or a refund.

Defective or Incorrect Items

• Responsibility: If you receive a product that is damaged, defective, or incorrect, we will cover all shipping expenses for a replacement or provide a full refund.

• Procedure: Please contact us within 3 days of receiving the product and provide clear photographs of the issue for verification.

How to Initiate a Refund or Exchange

1. Contact Us: Reach out via email at [your customer support email] or through our official Instagram DMs.

2. Provide Details: Include your order number, photos (if applicable), and a brief explanation of your request.

3. Follow Instructions: Our team will review your request and guide you through the return or exchange process.

Please Note:

• Items purchased during sales or promotional events may not be eligible for refunds or exchanges unless they are defective.

• For international orders, additional shipping charges and customs fees may apply.

For any questions or assistance, please contact our customer support team. We are here to help and ensure your satisfaction with our products.

This policy reflects our commitment to quality and customer satisfaction at Yafa Arts.